REFUND POLICY

At TRAILPEAKIS LLC, we want our customers to feel confident when purchasing camping, hiking, and outdoor equipment from our website. If a product does not meet your expectations or you experience an issue with your order, we provide return, exchange, and refund procedures subject to the conditions outlined in this policy.

Please review the following terms carefully before requesting a return or exchange.

1. 30-Day Return Policy

Customers may request a return within 30 days of the delivery date.

To qualify for a return, the product should meet the following conditions:

  • The item is unused and in its original condition.

  • The product is returned with its original packaging, accessories, manuals, and other included components, where applicable.

  • The item has not been damaged through improper use, unauthorized modification, or mishandling by the customer.

  • Proof of purchase, such as an order confirmation or order number, is provided.

  • The return request is submitted within the 30-day return period.

Products that have been used, damaged after delivery through customer misuse, or returned with missing components may not qualify for a refund, except where required by applicable law.

If a product arrives defective, damaged, or different from the item ordered, please contact us promptly so that we can review the issue and determine an appropriate resolution.

2. Return Eligibility

Returns may be accepted for reasons including:

  • The product does not meet your expectations.

  • You ordered the wrong item or selected an unsuitable product.

  • The product arrived damaged or defective.

  • The item received does not match the product ordered.

All returns are subject to review and must comply with the applicable conditions in this policy.

For products with a quality issue or an incorrect item supplied by us, please provide a description of the problem and, where possible, photographs showing the affected product and its packaging.

We reserve the right to assess the condition and eligibility of returned items before approving a refund, subject to applicable law.

3. How to Request a Return

To initiate a return, please follow these steps:

Step 1: Contact Our Customer Support Team

Email us at tylashalanders@trailpeakisllc.com within 30 days of receiving your order. Include your order number, the product name, and the reason for your return request.

Step 2: Receive Return Instructions

Our team will review your request and provide return instructions, including confirmation of eligibility and any additional information required.

Please do not send a product to the return address before contacting us and receiving the applicable return instructions.

Step 3: Prepare and Ship the Product

Pack the approved item securely, including the original packaging and included accessories where applicable. Send the package to the return address provided below or in our return authorization instructions.

We recommend retaining the shipping receipt and tracking number until the return has been completed.

Step 4: Inspection and Refund Decision

After the returned item is received, we will inspect its condition and confirm whether it meets the applicable return requirements.

We will notify you of the outcome and, if approved, arrange the refund to your original payment method.

4. Return Address

Please use the following return address for eligible returns after receiving authorization from our customer support team.

Business Name: TRAILPEAKIS LLC

Return Address: 817 Wellmeier Ave, Dayton, OH 45410, United States

Email: tylashalanders@trailpeakisllc.com

Please include your order number and any return authorization details with your package to help us identify and process your return.

If a different return address is provided in your return authorization instructions, please follow those instructions.

5. Exchange Policy

We accept exchange requests for eligible products, subject to product availability and the conditions outlined in this policy.

An exchange may be requested if:

  • The product received is defective or damaged.

  • The wrong item was shipped.

  • You wish to exchange an eligible item for another available product, where an exchange is feasible.

To request an exchange, email tylashalanders@trailpeakisllc.com with your order number, the product details, and the reason for the exchange.

Our exchange process is as follows:

  1. Request Review: We will review your request and confirm whether the product qualifies for an exchange.

  2. Return Instructions: If approved, we will provide instructions for returning the original item.

  3. Product Inspection: After receiving the returned item, we will inspect it to verify the reported issue and exchange eligibility.

  4. Replacement Arrangement: If the exchange is approved and the replacement product is available, we will arrange shipment of the replacement.

  5. Confirmation: We will provide available shipping information once the replacement order has been dispatched.

Exchange requests are subject to product availability. If a replacement is unavailable, we will contact you to discuss an appropriate alternative, such as a refund where applicable.

For an exchange caused by a product quality issue or an incorrect item supplied by us, we will cover the applicable return shipping costs and reasonable replacement shipping costs.

For exchanges requested because of personal preference or an incorrect customer selection, the customer may be responsible for return and replacement shipping costs, subject to applicable law and confirmation provided by our customer support team.

6. Refund Processing Time

Once your returned product has been received, inspected, and approved, we generally process the refund within 3–5 business days.

Approved refunds will be issued to the original payment method used for the purchase.

After we initiate the refund, the time required for the funds to appear in your account depends on your bank, card issuer, or payment service provider. This additional posting time is outside our direct control.

If you have not received your refund after the applicable processing and posting periods, please contact us with your order number and refund details.

7. Return Shipping Costs

Return shipping responsibilities depend on the reason for the return.

Returns Due to Quality Issues or Incorrect Items

If an item arrives defective, damaged, or incorrect due to an error on our part, TRAILPEAKIS LLC will cover the applicable return shipping costs in accordance with the return instructions we provide.

Please contact us before shipping the item so that we can review the issue and arrange the appropriate procedure.

Returns Due to Personal Preference

If you return an eligible product because you changed your mind, selected the wrong item, or no longer need the product, you are generally responsible for the return shipping costs.

Original shipping charges, if any, may be non-refundable unless otherwise required by applicable law or stated in your return authorization.

We will explain any applicable shipping responsibilities before you proceed with the return.

8. Non-Returnable or Ineligible Items

A return or exchange may be declined when:

  • The return request is submitted after the 30-day return period, unless an exception is required by law or approved by us.

  • The item has been used or damaged through improper handling by the customer.

  • The product has been modified or is missing essential components, making it ineligible for return.

  • The returned package does not contain the product identified in the approved return request.

  • The product does not satisfy the applicable return conditions.

These restrictions do not override any mandatory rights or remedies available under applicable law, including rights relating to defective or incorrectly supplied goods.

9. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at tylashalanders@trailpeakisllc.com and provide your order number.

We will determine whether cancellation is possible based on the order's processing and shipping status. Once an order has been dispatched, cancellation may no longer be possible, and you may need to follow the return procedure after delivery.

If an order is canceled and a refund is due, we will arrange the refund to the original payment method in accordance with applicable law and payment processing procedures.

10. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your product arrives damaged, defective, incomplete, or different from what you ordered, contact us at tylashalanders@trailpeakisllc.com as soon as reasonably possible.

Please provide:

  • Your order number.

  • The name of the affected product.

  • A description of the issue.

  • Photographs of the product, packaging, or damage, where available.

We will review the information and determine an appropriate resolution, which may include a replacement, exchange, or refund depending on the circumstances and applicable law.

11. Refund Method and Conditions

Refunds for approved returns will be issued to the original payment method whenever possible.

We cannot guarantee the exact date on which refunded funds will appear in your account because payment providers and financial institutions may require additional processing time.

We will not charge recurring fees or automatically enroll customers in any subscription as part of a purchase. All purchases through TRAILPEAKIS LLC are one-time transactions.